Q1: Are you a trading company or an industrial factory? A: SRS Packaging is an industrial factory located in ShangYu District, ShaoXing City, ZheJiang Province, China. We are situated near Shanghai and Ningbo ports. Q2: What are your main products? A: Our main products include cosmetic packaging, such as Roll On Bottles, Plastic Jars, Airless Bottles, Essential Oil Bottles, Perfume Bottles, Dropper Bottles, Nail Polish & Care Jars/Bottles, Plastic Bottles, and Mist Spray Bottles. Q3: What is your advantage product? A: SRS Packaging specializes in manufacturing Roll On Bottles. With our experienced design team and over 12 years of expertise, we offer a range of over 50 roll-on bottle designs. We provide OEM design and production services, ensuring 100% leak-proof quality. Q4: What is the minimum order quantity (MOQ) for your products? A: We accept a minimum order quantity of 50pcs for stock items, while customized orders may have different MOQs depending on the specific items. Please send us an inquiry for more details. Q5: What are the sample fees and lead time? A: Stock samples are provided free of charge and can be sent within 1-3 days. Courier fees are collected from the buyer's express account or prepaid. Customized samples are available at a cost of USD 200 and can be sent within 7-10 days. In some cases, the sample fee can be refunded when a bulk order is placed. Q6: What is the lead time for bulk orders? A: Stock items can be shipped within 7 days. Customized bulk orders typically require 30-35 days, depending on the order quantity and complexity. Q7: What is the minimum quantity for decoration and logo printing services? A: Decoration and logo printing services are available once the MOQ of the packaging item you need is reached. Q8: We have a packaging idea. Can you turn it into a real product? A: Yes, we have an R&D team with over 15 years of experience in design and tooling. Our advanced CAD technical drawing and collaboration with experienced mold production partners ensure high-quality mold design. Q9: What are your payment terms and methods? A: For orders without printing, we require a 30% deposit. Orders with printing require a 50% deposit, with the balance due before shipment. We accept payment via T/T, L/C, D/P, credit card, and PayPal. We are open to discussing alternative payment methods. Q10: What is your after-sales service? A: Our workshop has dedicated QC staff who inspect all products during production and packing. Our packaging is designed to be safe and easy to fill. If any issues arise regarding quality or packaging, we provide professional support and suggestions after thorough confirmation and review of production and packing records. We strive to find suitable solutions to meet our clients' needs.
